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Response of Library and Archives Canada Management and - Accountability Framework Assessment Round V (2007–2008)

Public Service Values

The Government of Canada expectations for public service values focus on the actions of leaders, who must consistently emphasize "the importance of public service values and ethics in the delivery of results to Canadians (e.g., democratic, professional, ethical and people values)."

In 2004, the establishment of LAC resulted in a unique organizational culture founded on two professional institutions, the National Archives of Canada and the National Library of Canada, each of which had their own set of values and code of conduct. Since it was created, LAC has been working to harmonize the different values of the former institutions, and to publicize the values that govern and guide it as a new knowledge institution. Here, LAC promotes public service values to employees, fostering sound and exemplary management practices, and encouraging respectful interpersonal relationships characterized by integrity.

In terms of "public service values," TBS congratulates LAC for its performance and encourages continued good work in achieving tangible results. TBS also encourages LAC to distribute more information on the Public Servants Disclosure Protection Act and institute internal disclosure processes.

Indicator TBS evaluation
1. Values-based leadership and organizational culture Acceptable

TBS recommendations:

  • Formally incorporate values and ethics into executive leaders' evaluation on performance management, and assess the effectiveness of doing so.
  • Train managers to apply values and ethics risk management.
  • Distribute more information on the Public Servants Disclosure Protection Act (PSDPA); establish internal disclosure processes.
  • Use employee feedback from across the organization on an ongoing basis to measure values and ethics culture and employee engagement.

Action plan:

  • LAC already ensures its executives have strong values and ethics:
    • LAC will continue to include formal values and ethics assessment tools for the recruitment of executives.
    • Values and ethics are a part of all executive performance evaluations.
  • LAC will continue to ensure that managers and employees have training in and apply risk-management concepts, techniques and tools by engaging in the following activities:
    • Employees are actively encouraged to contact the values and ethics senior officer, not only with specific cases but also for general issues and general guidance. LAC assures confidentiality of contacts with the values and ethics senior officer.
    • LAC makes presentations on values and ethics to all new employees as part of their orientation.
    • Managers communicate decisions and policies related to values and ethics to employees.
  • LAC will distribute more information on the PSDPA:
    • Detailed information on the PSDPA will be posted on the Intranet (Fall 2008).
    • A presentation on the PSDPA will be presented at the Management Forum (i.e., the forum in which all managers receive and exchange information to support sound management practices at LAC) (TBD).
    • LAC will use employee feedback obtained through a Public Service Employee Survey to measure its values and ethics culture (TBD).
    • Internal disclosure processes are being established.

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