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Since the Results for Canadians report was written, the Government of Canada has aimed for the following: "Services are citizen-centred, policies and programs are developed from the 'outside in' and partnerships are encouraged and effectively managed."
With respect to this component, LAC has made clear commitments to Canadian citizens by including two major objectives in its strategic decisions, i.e., incorporating citizen and client research results and evaluations into institutional decision making, and systematically using collaborative agreements to support the institution in carrying out its mission. Insofar as LAC is no longer limited to providing well-established services to a traditional clientele, it will better pinpoint the needs of Canadians in the area of documentary heritage. In a changing and increasingly demanding environment, LAC will no longer carry out its mission independently, but will rely on collaborative agreements and create more partnerships to do so.
|Area of Management||TBS evaluation|
|20. Citizen-focused Service||Acceptable|
Not evaluated in Round VII