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Audits and Evaluations

Results-based Management and Accountability Framework

For Making the documentary heritage
known and accessible for use
Activity 1.3 of the Program Activity Architecture

2.1 Services supporting client access to collections (Sub-Activity 1.3.1)

The Services Branch of LAC ensures access to the collection and expertise offered by LAC. The two Sub-Sub Activities are services to the public and services to libraries and archives.

Services to the public (1.3.1.1). LAC provides services to the general public through its Services Branch. LAC staff interacts with clients, helping them find the material or information they are looking for, and deliver the material or information to the client. Clients can access services in person, in writing (by email or live chat), and through the web catalogue. Clients can access published and non-published material by visiting LAC in person or by obtaining copies for a fee.

The rights management services enable clients to access LAC's collection as specified in the Trade Mark Act, Copyright Act, Privacy Act, and Access to Information Act. LAC processes Access to Information requests by reviewing the material requested to be released. The copyright section conducts copyright clearing (licensing) of government material at LAC. They inform clients whether copyright on a specific piece has expired; however, the section does not provide extensive advice to clients on copyright matters.

Through its Inter-library Loan (ILL) services, the Services Branch sends material requested by the client to their local library. Depending on the nature of the material, clients may examine the material on site at their local library or take it with them.

Another component of the Services Branch is the Genealogy and Family History, whose mission is "to facilitate the discovery of our roots and family histories as a basic part of our Canadian heritage" and "to encourage the use of genealogy and the resources available in libraries and archives as tools for life-long learning" (LAC, 2008b). The LAC collection of Canada's documentary heritage provides clients with material to relate the history of their family to Canada's development. Resources could be in the form of photographs, maps, letters, diaries, music, portraits and other documents. Personnel files can be used for genealogical purposes or to provide proof of qualification for allowances, claims, pensions and other benefits.

Services to Libraries and Archives (1.3.1.2). The LAC website provides information of interest to other libraries and archives both nationally and internationally. The website also provides electronic forms for accessing services. The Council of Federal Libraries and its Secretariat provides leadership and support for other federal libraries. LAC databases show holdings of other Canadian libraries. LAC's resource sharing activities involve cooperation between libraries and other stakeholders and allow for greater access to the collection.

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