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Audits and Evaluations

Results-based Management and Accountability Framework

For Making the documentary heritage
known and accessible for use
Activity 1.3 of the Program Activity Architecture

3.0 Expected results - Logic for Activity 1.3 of LAC's PAA

This section presents the logic model for Activity 1.3. Illustrated in Figure 2 (page 9), the logic model was developed in a series of workshops held with senior staff members of LAC's PSS, including the ADM of the Sector and the Directors General of the Services Branch, Programs Branch and the Portrait Gallery of Canada


Program activities and outputs

The Sub Activities and Sub-sub Activities of Activity 1.3 are described in Section 2.0 of this report. These were derived from LAC's PAA, and were not subject to review or revision at the workshops that were held during the development of this RMAF. Workshop participants suggested that the Sub Activities and the Sub-sub Activities could be reviewed / revised at the time of the next review of the PAA.

The Sub Activities and Sub-sub Activities lead to a number of outputs. LAC responds to clients' inquiries, providing them with the information or documentation they require. LAC also produces research tools to make access to the collection easier for its users. For example, the national catalogue, AMICUS, is a research tool that lists bibliographic information about material held in the LAC collection and at other libraries. Holding public events and exhibitions are outputs specific for the Programs Branch and Portrait Gallery. LAC also produces different types of content, such as web content, and provides access points for users through different channels. Outreach, communications and marketing activities, as well as awareness raising events, are conducted for the most part by the Communications Branch; however, the outcomes of these are in line with the outcomes of Activity 1.3.

Immediate outcomes. The outputs feed into immediate outcomes. Responding to client inquiries and providing them with the material or information they need is expected to result in their satisfaction, and will help to increase their knowledge of Canada's documentary heritage. Planning and holding events and exhibitions will also help increase the knowledge of the client, providing the opportunity to become aware of and engaged with the documentary heritage. Delivering documents to clients will increase their use of the documentary heritage, and will present opportunities for meaningful connections to be made. These connections could be between users and the collection, or between individuals and/or groups of people.

Developing and making available effective research tools will help people to find what they are looking for on their own, thereby increasing client autonomy. This, in turn, will help to increase accessibility of the LAC collection to Canadians outside the National Capital Region. Maintaining a website that can be easily navigated will increase client satisfaction. Developing and providing effective educational and interpretive tools will facilitate client learning, and their knowledge will be increased as a result.

Awareness raising events, outreach, communications and marketing will help to create and enhance relationships between LAC and other knowledge and cultural institutions. Good partnerships will help to enhance the delivery of programs, exhibitions and events, and will assist LAC in meeting their public access goals. Outreach, communications and marketing, and having multiple channels for access points are intended to increase awareness, use and engagement with the documentary heritage.

Intermediate outcomes. Promoting the self-serve use of LAC resources will allow a larger number of clients to do research on their own terms and will allow clients to acquire new skills and develop their existing skills. Clients' use of the LAC and engagement with the documentary heritage are expected to result in the creation of individual and collective knowledge, products and meaning (e.g., an author uses the LAC collection for their research and subsequently publishes a book based on their research).

Clients also use LAC material in order to protect rights or access legal benefits. For example, lawyers and legal researchers use the collection to assemble evidence for legal cases (e.g., land claims issues). Individuals may access their personnel records from LAC in order to obtain the necessary documents to receive pension funds.

Increasing the awareness of LAC will contribute to attracting a new and diverse clientele (expanded audience). In addition, users who have relevant and meaningful experiences with the documentary heritage will be more likely to continue to use LAC's programs and services. The same clients would value the collection. Clients will be more likely to recognize LAC as an authoritative and innovative source of content and expertise if they are learning from / satisfied with their experience. Establishing partnerships with other institutions will strengthen LAC's reputation on a professional level.

Ultimate outcome. Activity 1.3 has the ultimate outcome of enabling people to strengthen and enrich their knowledge and understanding of Canada to benefit individual and collective goals. The outcome is not only geared toward Canadians, but includes those with an interest in Canada. All of the intermediate outcomes in the logic model contribute to this ultimate outcome.

Table indicating the relationship of sub activities to sub-sub activities and the upward flow from sub-activities and sub-sub activities to 8 Outputs to 6 Immediate outcomes to 5 Intermediate outcomes to the Ultimate outcome for Program Activity 1.3, Making the documentary heritage known and accessible for use.

Text equivalent for the chart above, Logic model for making the documentary heritage known and accessible for use (Program Activity 1.3):

Ultimate Outcome

Canadians and those with an interest in Canada, access and use Canada's documentary heritage to strengthen and enrich their knowledge and understanding of Canada to benefit their individual and collective goals.

Intermediate Outcomes

  • Increased understanding and appreciation of Canada's documentary heritage, which leads to the creation of individual and collective knowledge, products and meaning
  • Improved skills acquisition and development
  • Rights are protected and legal benefits are accessed
  • Awareness of LAC as an authoritative, innovative source of content and expertise related to Canada's documentary heritage
  • Expanded audience

Immediate Outcomes

  • Opportunities for users to make meaningful connections are created
  • Relationships between LAC and other knowledge/cultural institutions are created/enhanced
  • Satisfied clients
  • Increased client autonomy
  • Increased knowledge
  • Increased awareness, use of, and engagement with the documentary heritage


  • Responses to inquiries
  • Document delivered
  • Research tools
  • Events, exhibitions and content
  • Educational and interpretive tools
  • Access points (semantic links)
  • Outreach, communications and marketing
  • Awareness raising events

Sub Activities

1.3.1 Services supporting client access to collections
1.3.2 Web-based and in-person interpretive public programs

Sub-Sub Activities Services to the public Services to libraries and archives Interpretive programs Public Activities Portrait Gallery of Canada

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