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Audits and Evaluations

Results-based Management and Accountability Framework

For Making the documentary heritage
known and accessible for use
Activity 1.3 of the Program Activity Architecture

APPENDIX A

Performance indicators for making the documentary heritage known and accessible for use (Program Activity 1.3)

Intermediate outcomes

This document provides suggestions for performance indicators that correspond to the intermediate outcomes, immediate outcomes and outputs of the logic model for Program Activity 1.3 of LAC's Program Activity Architecture. These will be discussed at the workshop on February 5, 2009.

1) Increased understanding and appreciation of Canada's documentary heritage, which leads to the creation of individual and collective knowledge, products and meaning

  • a) Percentage of award-winning books referencing LAC holdings (excluding books from fields that LAC does not cover)
  • b) Extent to which products incorporate or use LAC material
  • c) Extent to which clients who have used the documentary heritage agree that their knowledge and understanding has been enriched

2) Improved skills acquisition and development

  • a) Extent to which LAC clients acquire and develop new skills

3) Rights are protected and legal benefits are accessed

  • a) Extent to which the documentary heritage is used to assemble evidence to protect peoples' rights or access legal benefits

4) Awareness of LAC as an authoritative, innovative source of content and expertise related to Canada's documentary heritage

  • a) Extent to which Canadians believe that LAC is an authoritative, innovative source of content and expertise related to Canada's documentary heritage

5) Expanded audience

  • a) Number of new clients reached

Immediate outcomes

1) Opportunities for users to make meaningful connections are created

  • a) Extent to which events and activities are relevant to:
    • i) the general population
    • ii) target populations
  • b) Extent to which the web content is relevant to:
    • i) the general population
    • ii) target populations

2) Relationships between LAC and other knowledge / cultural institutions are created or enhanced

  • a) Extent to which relationships between LAC and other knowledge / cultural institutions are created or enhanced

3) Satisfied clients

  • a) Percentage of clients satisfied with the response to their inquiry (by type: in-person, at a distance and web clients)
  • b) Percentage of clients satisfied with the event / exhibition they attended
  • c) Percentage of clients satisfied with web content

4) Increased client autonomy

  • a) Percentage of clients who consider themselves autonomous
  • b) Percentage of clients who are able to find what they are looking for on their own
  • c) Effectiveness of LAC tools in helping the user
  • d) Ratio of digital document access versus paper document access
  • e) Level of complaints / calls for assistance in navigating website
  • f) Ratio of online service orders to in-person requests

5) Increased knowledge

  • a) Extent to which the client believes that their knowledge has increased

6) Increased awareness, use and engagement with the documentary heritage

  • a) Extent to which there is an increased number of people aware of and using the documentary heritage among:
    • i) the general population
    • ii) target populations

Outputs

1) Responses to inquiries

  • a) Number of responses to inquiries (web, in-person, at a distance)

2) Document delivered

  • a) Number delivered (by type: e.g., electronic document, through inter-library loan, reproductions and photocopies sold)

3) Research tools

  • a) Number of research tools developed and launched

4) Events, exhibitions and content

  • a) Amount of content produced (by type: e.g., web content)
  • b) Number of events / exhibitions developed and launched
  • c) Number of visitors
  • d) Number of web products launched
  • e) Number of portraits acquired

5) Educational and interpretive tools

  • a) Number of tools produced

6) Access points (semantic links)

  • a) Number of access points (semantic links) by channel

7) Outreach, communications and marketing

  • a) Number of outreach activities (by type)
  • b) Scale of outreach activities

8) Awareness raising events

  • a) Number of awareness raising events held

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