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Audits and Evaluations

Assurance Report: Processes to Promote and Make Documentary Heritage Available

Appendix A - Management Action Plan

Recommendation Action Responsibility Deadline

1. The Resource Discovery Sector should complete the development of its global access strategy designed to respect the intent of the LAC legislation and to meet the current and future needs of Canadians. This strategy should be supported by an appropriate governance structure and by an Implementation Plan that will clearly set accountabilities and timeframe.

Access Policy Framework

Director, Strategic Policy

Completed and approved by MB

Deliver the first phase of a New Service Delivery Action Plan, which is an implementation plan for access.

Director General Services

March 31, 2012

Governance Structure


Approved by the Deputy Head on January 24th, 2012

2. The Resource Discovery Sector should finalize and approve its organizational structure to reflect the access strategy under development and implement an integrated planning process to ensure that responsibility for results is clearly assigned and to promote accountability.

Manage re-organization of the RDS sector

Director General Services

March 31, 2012

3. The Resource Discovery Sector should develop new instruments to identify the needs and interests of the current and future Canadian population.

Undertake benchmark survey to progressively better understand the needs and interests of Canadian population.

Director General Communications

March 31, 2012

4. The Resource Discovery Sector should integrate the results of client surveys and consultation processes into the planning process.

Demonstrate how the results from Stakeholder Fora and “LAC Listens” survey are integrated into planning.

Director, Engagement Coordination Office


5. The Resource Discovery Sector should adopt and implement a formal and consistent risk management approach. This approach should seek the involvement of other corporate sectors when warranted.

Services Branch will work with other sectors to develop a risk management approach.

Director General Services


6. The Resource Discovery Sector should develop internal controls commensurate with identified strategic and operational risks and monitor results. Priority should be given to the development and implementation of policies and procedures.

Creation of various policy instruments to make collections available, accessible, and discoverable and creation of a Policy Management Framework.

Director General Policy

March 31, 2012

7. The Resource Discovery Sector should integrate the use of quality assurance mechanisms within its sector to monitor the application of policies and standards and ensure early detection of significant issues.

Undertake environmental scan of current quality assurance mechanisms and gaps.

Director General Services


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