Library and Archives Canada
www.collectionscanada.gc.ca
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Price List and Service Standards
Photocopy or PDF
Effective August 29, 2005
Please note
References do not always correspond to a single page document, but may relate to a file with as much as 1000 pages of documentation. The documents are not paginated and it is not possible for us to indicate how many pages a file may contain. For this reason, we recommend that you consult the file yourself or have a free-lance researcher do the work for you.
| Prices for Self-Serve Photocopies |
|---|
| $0.20/page - copying machines |
| Regular Service | Rush Service |
|---|---|
| $0.40/page | $0.80/page |
| *$0.30/page for Students and for Senior Citizens (65 years of age and over) | *$0.60/page for Students and for Senior Citizens (65 years of age and over) |
* Proof of identification is required:
Students: a photo identification card confirming full-time status as a student at an accredited educational institution
Senior Citizens: a document, preferably with a photograph, confirming date of birth (e.g.: driver's licence, birth certificate, provincial health insurance card, passport)
ID cards must be presented in person or a photocopy must be sent with the written request.
Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.
| Regular Service | Rush Service |
|---|---|
| $4.00 | $8.00 |
Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.
Service Standards and Terms and Conditions - Photocopy or PDF
The following factors affect the time it takes to process an order:
- the number of items ordered;
- the need to search for additional information; and
- the workload.
Please submit your request well in advance of your deadline or choose the rush service.
Orders are processed within 30 business days of receipt.
Orders are processed within 5 to 10 business days of receipt. Rush service applies only if the following conditions are met:
- reference number is provided;
- copyright status and access restrictions have been established;
- access and copying restrictions do not apply or a letter of permission is included with the order;
- requested documents are available;
- "rush service" is indicated on the request;
- consent to pay the additional surcharge of 100% is indicated on the request; and
- prepayment is made.
Service Standards
Please note that written requests cannot be processed in less than five business days for the following reasons: time required to register requests; delays of 24 hours for delivery of documents from off-site storage; time required by staff to identify requested documents.
| Number of Copies from Textual Documents | Number of Copies from Microforms | Regular Service | |
|---|---|---|---|
| Up to 500 | Up to 50 | 30 business days | |
| Rush Service | |||
| In-person requests | Written requests | ||
| Up to 500 | Up to 250 | Maximum of 100 copies per 24 hours | 5 business days |
| Up to 1,000 | Up to 500 | 5 business days | 7 business days |
| Up to 2,000 | Up to 750 | 10 business days | |
| Up to 3,000 | Up to 1,000 | 15 business days | |
| Up to 4,000 | Up to 1,250 | 20 business days | |
| Up to 5,000 | Up to 1,500 | 25 business days | |
| Up to 6,000 | 30 business days | ||
Shipping
| Category | Regular Mail Canada | Airmail USA |
Airmail International | |
|---|---|---|---|---|
| Letters | 0-500 g | $1.05-$2.49 | $1.78-$5.98 | $3.49-$11.98 |
| Small Packets | 0-1 kg | N/A | $5.95-$12.25 | $7.30-$27.55 |
| *Parcels | 0-30 kg | $3.07-$166.84 | $15.30-$78.25 | $43.05-$446.05 |
Price of postage varies by weight and by destination of the mail item. Prices are subject to annual postage or mail service rate increases.
*Parcels may be subject to a fuel surcharge.
Handling Fee: $0.35
Canada
All orders will be shipped by regular mail service through Canada Post unless any other method of delivery is indicated on the order, e.g., courier air or courier ground services (indicate the courier name and account number).
United States and International
All orders will be shipped by airmail unless any other method of delivery is indicated on the order, e.g., courier air or courier ground services (indicate the courier name and account number).
Method of Payment
Written requests
You have the option to pay by credit card (a LAC employee will contact you) or to be invoiced. Copies will be shipped as soon as the work is completed and the amount will be charged to your credit card.
In order to accelerate the processing of your order, it is recommended that you use the on-line Order Form for Photocopies and Reproductions and that you chose the pay by credit card option.
In-person requests
Cash, Interac card, credit card (VISA, MasterCard or American Express) and debit card for the Self-Serve Copying Service.
Government employees
Payment must be done by using the interdepartmental settlement system. The process requires the following three codes: the department number, the organization code and the reference code.
Supplier
Library and Archives Canada
395 Wellington Street
Ottawa, ON K1A 0N4
CANADA
Telephone: 613-996-5115 or 1 866 578-7777 (toll free in Canada and the U.S,)
TTY: 613-992-6969 or 1 866 299-1699 (toll free in Canada)
Fax: 613-995-6274
To Send Your Order
Complete our online Order Form for Photocopies and Reproductions. You can submit it electronically, or print it and send it by fax or by mail to:
Library and Archives Canada
Services Branch
Consultation Services
395 Wellington Street
Ottawa, ON K1A 0N4
CANADA
Fax: 613-995-6274
Please note that we do not accept orders for copies by e-mail as we cannot guarantee security for the credit card information.
