The Public

Price List and Service Standards - Audio

Effective October 3, 2004

Audio - 1/4" Reel to Reel, CD-Audio to CD-ROM or Cassette

Length	CD-ROM or cassette
1-30 minutes	$31.80
31-60 minutes	$34.20
61-90 minutes	$36.60

The unit cost includes a service charge of 20% for Library and Archives Canada to produce print masters and for other work involved in preparing the material for copying.

A surcharge of 100% will be charged for rush services.

Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.

Service Standards and Terms and Conditions - Audio Reproduction

The following factors affect the time it takes to process an order:

• the number of items ordered;
• the need to search for additional information; and
• the workload.

Please submit your request well in advance of your deadline or choose the rush service.

Regular Service

For copied material (when a consultation copy exists, i.e., documents with a C, R or A1 number), the processing time is approximately 6 weeks from receipt of request. For uncopied material, the processing time is approximately 10 weeks.

Rush Service

Orders are processed within 10 working days of receipt.

Rush service applies only if the following conditions are met:

• reference number is provided;
• consultation copies (copied material) exist and the C, R or A1 numbers are indicated on the request;
• copyright status and access restrictions have been established;
• access and copying restrictions do not apply or a letter of permission is included with the order;
• no more than 5 items are ordered;
• requested documents are available;
• "rush service" is indicated on your request;
• consent to pay the additional surcharge of 100% is indicated on the request; and
• prepayment is made.

Shipping

Shipping will be charged according to the method of delivery, the weight and the destination. All orders will be shipped by regular mail (surface mail) unless any other method of delivery is indicated on the order, e.g., courier air or courier ground services (indicate the courier name and account number).

Method of Payment

Written requests

You have the option to pay by credit card (a LAC employee will contact you) or to be invoiced. Copies will be shipped as soon as the work is completed and the amount will be charged to your credit card.

In order to accelerate the processing of your order, it is recommended that you use the on-line Order Form for Photocopies and Reproductions and that you chose the pay by credit card option.

In-person requests

Cash, Interac card, credit card (VISA, MasterCard or American Express) and debit card for the Self-Serve Copying Service.

Government employees

Payment must be done by using the interdepartmental settlement system. The process requires the following three codes: the department number, the organization code and the reference code.

Supplier

Services are contracted out to private companies; however, all orders for photocopies and reproductions must be addressed directly to Library and Archives Canada and not to the supplier.

Library and Archives Canada contracts out to the following company:

Baseline Communications Inc.
2460 Lancanster Road, unit 105
Ottawa ON K1B 4S5
CANADA
Telephone: 613-224-2049; (877) 529-0696 (toll free)
Fax 613-224-7476
Email: admin@baselinecommunications.com

To Send Your Order

Complete our online Order Form for Photocopies and Reproductions. You can submit it electronically, or print it and send it by fax or by mail to:

Library and Archives Canada
Services Branch
Consultation Services
395 Wellington Street
Ottawa, ON  K1A 0N4
CANADA
Fax: 613-995-6274

Please note that we do not accept orders for copies by e-mail as we cannot guarantee security for the credit card information.

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