The Public

Price List and Service Standards
Microform

Effective October 3, 2004

Duplicate copies supplied will conform to the original microfilm format (16-mm or 35-mm). The original format can only be identified once the microfilm reel is retrieved from the storage area. You will receive confirmation by telephone.

Format	Unit cost if polarity is identical to the original	Unit cost if polarity must be reversed
16-mm roll microfilm	$31.20	$51.60
35-mm roll microfilm	$48.00	$68.40
105-mm microform	$1.20

The unit cost includes a service charge of 20% for Library and Archives Canada to produce print masters and for other work involved in preparing the material for copying.

A surcharge of 100% will be charged for rush services.

Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.

Service Standards and Terms and Conditions - Microform Reproduction

The following factors affect the time it takes to process an order:

• the number of items ordered;
• the need to search for additional information; and
• the workload.

Please submit your request well in advance of your deadline or choose the rush service.

Regular Service

Orders are processed within 30 business days of receipt.

Rush Service

Orders are processed within 10 business days of receipt.

Rush service applies only if the following conditions are met:

• reference number is provided;
• consultation copies (copied material) exist and the C or T numbers are indicated on the request;
• copyright status and access restrictions have previously been established;
• access and copying restrictions do not apply or a letter of permission is included with the order;
• no more than 5 items are ordered;
• requested documents are available;
• "rush service" is indicated on the request;
• consent to pay the additional surcharge of 100% is indicated on the request; and
• prepayment is made.

Shipping

Shipping will be charged according to the method of delivery, the weight and the destination. All orders will be shipped by regular mail (surface mail) unless any other method of delivery is indicated on the order, e.g., courier air or courier ground services (indicate the courier name and account number).

Method of Payment

Written requests

You have the option to pay by credit card (a LAC employee will contact you) or to be invoiced. Copies will be shipped as soon as the work is completed and the amount will be charged to your credit card.

In order to accelerate the processing of your order, it is recommended that you use the on-line Order Form for Photocopies and Reproductions and that you chose the pay by credit card option.

In-person requests

Cash, Interac card, credit card (VISA, MasterCard or American Express) and debit card for the Self-Serve Copying Service.

Government employees

Payment must be done by using the interdepartmental settlement system. The process requires the following three codes: the department number, the organization code and the reference code.

Supplier

Services are contracted out to private companies; however, all orders for photocopies and reproductions must be addressed directly to Library and Archives Canada and not to the supplier.

Library and Archives Canada contracts out to the following company:

La fédération des familles-souches québécoises inc.
Pavillon Casault
Laval University
P.O. Box 10090, Succ. Sainte Foy
Québec, PQ  G1V 4C6
CANADA
Telephone: 418-653-2137
Fax: 418-653-6387
Email: ffsq@qc.aira.com

To Send Your Order

Complete our Online Order Form for Photocopies and Reproductions. You can submit it electronically, or print it and send it by fax or by mail to:

Library and Archives Canada
Services Branch
Consultation Services
395 Wellington Street
Ottawa, ON  K1A 0N4
CANADA
Fax: 613-995-6274

Please note that we do not accept orders for copies by e-mail as we cannot guarantee security for the credit card information.

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