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Genealogy and Family History

About Genealogy Services

On Site Service


Hours of Operation

The Genealogy Services consultation room is located on the 3rd floor. It is closed on statutory holidays

Service hours Opening hours
Monday 10:00 a.m. to 3:00 p.m. 8:00 a.m. to 11:00 p.m.
Tuesday 10:00 a.m. to 3:00 p.m. 8:00 a.m. to 11:00 p.m.
Wednesday 10:00 a.m. to 3:00 p.m. 8:00 a.m. to 11:00 p.m.
Thursday 10:00 a.m. to 3:00 p.m. 8:00 a.m. to 11:00 p.m.
Friday 10:00 a.m. to 3:00 p.m. 8:00 a.m. to 11:00 p.m.
Saturday/Sunday No service 10:00 a.m. to 6:00 p.m.

You will find:

  • research tools such as census indexes, atlases, reference books and finding aids
  • computers providing access to the Internet, collection catalogue and Library and Archives Canada (LAC) genealogical databases; and
  • free wireless Internet access

The staff members of the Genealogy Services help users make the most of the (LAC) collection. They provide, for example:

  • the opportunity to consult with a professional
  • tips and advice on how to conduct genealogical research using different types of records and publications in various formats
  • help in using research tools
  • help in consulting specialized genealogical databases
  • referrals to other special LAC collections

It is possible to consult church indexes, census indexes, family histories and other types of publications from Library and Archives Canada's (LAC) collection through the interlibrary or inter-institutional loan service.

Reference Collection records must be consulted on-site at 395 Wellington Street in Ottawa. They cannot be borrowed through the interlibrary or inter-institutional loan service.


Genealogy Services Contact Information

If you have a question, comment or suggestion about our services, our webpages, programs, partnerships, etc., you can contact us at cgc-ccg@bac-lac.gc.ca. Please include your full name and where you live.

For genealogical inquiries or to book an appointment with a genealogy specialist, please use online form.

You are welcome to visit Library and Archives Canada. Our Genealogy Reference Desk is located on the third floor. Our consultants can assist you with questions about our sources and direct you to our other services.

Address:  
Genealogy Services
Library and Archives Canada
395 Wellington Street
Ottawa, ON   K1A 0N4
CANADA

Telephone:
Local calls: 613-996-5115
Toll-free number: 1-866-578-7777
(Canada and the United States)
(10:00-16:00 EST, Monday-Friday, except statutory holidays)

TTY: 
613-992-6969 or 1 866 299-1699

Fax: 
613-995-6274