Library and Archives Canada
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Genealogy and Family History

Ask a Question

How to Send an Inquiry

Most of the questions we receive can be answered by referring to our Web site. Please explore the following sections before sending an inquiry.

How to Begin (recommended for beginners)
Search for Ancestors (databases)
What to Search: Topics (e.g. military, immigration, census, etc.)

Please note:

  • We can answer a specific question about an ancestor or our records; however, we are unable to do your family tree for you.
  • Many of our records are not indexed by name. You will understand that we are unable to undertake searches on your behalf in unindexed records. We will advise you how to access relevant records yourself.

Genealogy Inquiry Form

You can also contact us by mail, fax, telephone or in person.

Genealogy and Family History
Library and Archives Canada
395 Wellington Street
Ottawa, ON   K1A 0N4

Local calls: 613-996-5115
Toll-free number: 1-866-578-7777
(Canada and the United States)
(10:00 to 16:00 EST, Monday-Friday, except statutory holidays)


You are welcome to visit Library and Archives Canada. Our Genealogy Reference Desk is located in the Reference Room on the third floor. Our consultants can assist you with questions about our sources and direct you to our other services.

Service and Opening Hours