Library and Archives Canada
Symbol of the Government of Canada

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Librarian and Archivist of Canada
Ian E. Wilson


The Information Management Leadership Challenge

GTEC 2003, October 06, 2003

IM Champion for the Government of Canada

Why IM Should be on Your Agenda

  • Meeting your Service Delivery Objectives
    • Citizen-focused Service Delivery
    • Government on Line
  • Meeting your Management Objectives
    • Management Accountability
    • Modern Comptrollership Agenda
    • Values and Ethics Agenda

Information is a valuable asset, entrusted to us by citizens & it needs to be managed

Business Case for IM

  • Estimated 50% of the payroll dollars in government are expended on information-intensive activities
  • Estimated $870 million annual direct cost to the Government of Canada of time wasted through poor information management
  • Amount of time wasted by the average knowledge worker on non-value added document related tasks will increase to between 30 and 40% of their time by 2003
  • Employees receive an average of 30 emails daily and spend average of 2 hours or more per day reading and responding to emails.
  • When email is introduced into an office, printing volumes increase by 40 %
  • Legacy Business Records
    • Estimated 15 million linear ft. of record backlogs in the Government of Canada
    • Estimated $254 million to store and access
  • Challenge that E-Records presents

Challenges to Improving IM in the Government of Canada

  • Leadership
    • Need to be engaged and committed
  • Culture
    • Accountability Accords should reflect importance of IM
  • Resources ($)

What Participants Told Us ... Barriers

What is the major barrier to good IM in your Department ?:



Organizational Culture








Financial Resources




What Participants Told Us…Catalysts

Drivers for improving Information Management ? :



Demonstrated Value to Business


Auditor General/Privacy Commissioner/Information Commissioner


TBS Policy/Direction


DM/ADM Leadership


Penalties for non-compliance


None of the above


Government Response

  • Management of Government Information Policy (MGI)
  • Framework for the Management of Information (FMI)
  • Governance (TIMS, IMPC)
  • TIMS has recommended IM Capacity Assessments
  • Integrated TBS-LAC IM Plan

Integrated Treasury Board and Library and Archives Canada Work Plan 2003 -2004

  • Increasing the understanding and awareness of the importance of IM
  • Developing and sharing Guidance, Tools & Best Practices
  • Developing the IM Community

Working together to advance the IM Agenda

  • Management of Government Information Implementation
  • Guidance and Tools
  • Public Access to, Interoperability and Preservation of Government Information
  • Facilitate the Transition to the e-record
  • Communication and Engagement
  • Skills and Community Development
  • Coordination and Leadership
  • On-going Support

Library and Archives Canada Role in IM

  • Merger of Library and Archives
  • National Source of enduring knowledge about Canada
  • World-class knowledge and information management institution
  • Lead agency role in IM

As a lead agency in IM we have been busy:

Library and Archives Canada: IM Strategy and Approach

  • Work closely with TBS to support the implementation of the Management of Government Information Policy
  • Partner with government departments
  • Pilot approach to develop realistic/workable solutions

Library and Archives Canada: IM Activities

  • Our IM Activities focus on four broad areas:
    • Increasing Understanding & Awareness of Importance of IM
    • Helping to Build IM Capacity
    • Facilitating the Management of Legacy Business Records
    • Helping expedite transition to Electronic Records

Library and Archives Canada IM Initiatives

  • Increase Understanding & Awareness of Importance of IM
    • IM Symposium
    • Symposium on Preservation of E-Records
    • Canadian Metadata Forum
    • IM Champion (Speaking Engagements)
  • Help Build IM Capacity
    • IM Capacity Check
    • Web-based Records and Information Life Cycle Guide
    • Provide full Records Disposition Coverage
    • IM Guidance
    • Support to Federal Libraries
  • Facilitating the Management of Legacy business Records
    • Guidance for Departments on Managing their Legacy Records including
      • A Planning and Resourcing guide for clearing records backlogs
      • Exploring shared storage solutions
  • Help expedite transition to Electronic Information
    • Electronic Records Archival Framework
    • Electronic File Formats Policy
    • Preservation of Electronic Publications
    • Archiving of web-sites
    • Metadata

Need for strong leadership in IM

  • Cultural change- information must be viewed and managed as a valued asset
  • Managers need to be held accountable for managing Information
  • We need to work together to find and share solutions

Change can start anywhere but can only be successful and sustained by committed Leaders.


For further information: []; Telephone: 819-934-7519.

Additional Presentation Sources:
Information Management Case for Action, Library and Archives Canada, May 2002
Information Management to support Evidence-Based governance in the Electronic Age, Andrew Lipchak, Public Policy Forum, November 2002