Email systems evolve at a rapid rate. The uptake of new features and services, and broader compatibility with other forms of communication are constantly generating new patterns of use. Institutions must consider the effectiveness of their email management policies practices on a regular basis to ensure that they are achieving the desired objectives.
In any given federal government institution, the following benchmarks will have been achieved:
An IM specialist should have primary responsibility for undertaking periodic and detailed assessments of email management within his or her institution and providing recommendations for improvement. However, everyone in an institution has contributing responsibilities to the management of email. Therefore, users, network or system administrators, operational managers and executives should periodically assess how they, as individuals, could contribute more effectively to the management of email. Institutions should have an accessible repository where lessons learned can be collected and shared.
Party or Parties Responsible for Implementing and/or Applying the Recommendation: