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I am pleased to inform you that, effective July 7, 2008, Library and Archives Canada (LAC) will revise our hours of service based on the recommendations of our Services Advisory Board, which is comprised of clients representing a wide range of interests. This decision introduces extended core service hours and access hours for our public rooms based specifically on the needs of our clients.
Clients will benefit from an extra hour of service from our Client Services personnel in all public rooms on the second and third floors from 9 a.m. to 4 p.m. on Mondays, Wednesdays and Fridays and 10 a.m. to 5 p.m. on Tuesdays and Thursdays.
New access hours are introduced for our reference rooms, located on the second floor, which will be open until 8 p.m. from Monday to Friday and 10 a.m. to 2 p.m. on Saturday and Sunday. These rooms will be staffed by security officers after core service hours.
In addition, on Saturdays from 10 a.m. to 4 p.m. clients can access the self-service digital copying and microfilm reader-printer/scanners located in the textual documents consultation room, where a Client Services staff member will be present.
The hours for the consultation rooms and the Genealogy and Family History on the third floor remain unchanged; clients can continue to access them from 8 a.m. to 11 p.m., Monday to Friday; and 10 a.m. to 6 p.m. on Saturday and Sunday.
Please consult our website for more information at www.collectionscanada.gc.ca.
The mandate of LAC is to make the documentary heritage of Canada accessible to all Canadians. By listening to our clients, we will ensure that our services meet their needs wherever they are, across the country.
The priorities of the Programs and Services Sector are to develop and improve services to our clients in cooperation with our clients. Your feedback will enable us to evaluate these improvements over the next six months and to report the results to the Services Advisory Board and to clients in general.
Assistant Deputy Minister
Programs and Services Sector
Library and Archives Canada