A contaminated bank note is one that may pose a health or safety hazard. Notes are considered contaminated when:
The Bank of Canada offers a free "mutilated-note redemption" service, which includes careful examination of damaged notes by an experienced team at a specially equipped laboratory in Ottawa.
The time needed to assess damaged notes varies with complexity and workload. Settlement, if any, is issued to the client following a formal evaluation of each case.
Before submitting contaminated notes, contact the Bank of Canada at 1 888 513-8512 between 09:00 and 15:00 ET to:
Our staff can then advise you as to how best to ship the notes to the Bank.
When submitting contaminated bank notes, include the following information:
Contaminated notes can be forwarded by registered mail to the Bank of Canada location listed below. The Bank of Canada is not responsible for notes lost in transit.
See: How to Prepare Contaminated Notes for Shipping
Personal deliveries are accepted between the hours of 09:00 and 15:00, ET, Monday through Friday, except holidays.
Bank of Canada
Currency Production and Services
234 Wellington Street
|Phone:||1 888 513-8212|